| Event log messages | What to do |
|---|---|
OTP verification failed. 2 attempts remaining. Otp verification failed. 1 attempt remaining | Try entering the the One Time Code again |
Authentication failed. User not found in LDAP/HTTP. Tried ldap://192.168.171.160 with path |
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The phone number +4711111111 in your LDAP does not match the handset that has generated the OTP. Check that the phone number and/or appID is correct and that the phone number is formatted correctly (with country code). Also, check that the user has activated the application using the correct phone number | Verify that the telephone number and/or appID in LDAP has the correct format (including county code) and that this correlates with the users app. Also verify that it is the same number the user is using when activating the app. |
Authentication failed. User found in HTTP http://youruserstore.com/lookup but appId was missing | Supply the users appID in the HTTP catalog. |
Authentication failed. User found in HTTP http://youruserstore.com/lookup but phone number was missing | Supply the users telephone number in the HTTP catalog. |
Could not authenticate to ldap://192.168.171.160 due to an authentication problem, | Update the LDAP configuration with the correct username and password. |
Could not contact ldap://190.190.190.190 due to a communication/network problem. | Verify that the communication between the Service Connector and the LDAP catalog is allowed. |
Authentication failed. User found in LDAP ldap://192.168.171.160 using path | Supply the users telephone number in the LDAP catalog. |
Authentication failed. User found in LDAP ldap://192.168.171.160 using path | Supply the users appID in the LDAP catalog. |
OTP is no longer valid. Date/time created: Fri Nov 07 05:06:40 CET 2014. | Verify that the user is trying to log on with an offline One Time Password (8 numbers) and if this is the case inform that offline codes are not permitted. |
Offline OTP was generated using wrong PIN. 2 attempt(s) remaining Offline OTP was generated using wrong PIN. 1 attempt(s) remaining | Generate a new One Time Code and try again. |
Offline OTP validation failed. Typical reasons are that the phone is out of sync, |
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Offline OTP has already been used | Ask the user to generate a new One Time Code and then logging in again. |
User is not active | The user has been deaktivated in Buypass Code Manager. Look up the user account and activate it if access is to be granted again. |
OTP app is not the right type. AppType is 120001 and accepted appTypes are [120002,120003] | The user tries to use an app from another partner than what is to be used, Ask the user to uninstall the app and install the app from the correct partner. |
OTP AppType not valid for this operation, appType = 120001 not accepted by merchant. Accepted appTypes is (120002,120003) | The user tries to use an app from another partner than what is to be used, Ask the user to uninstall the app and install the app from the correct partner. |
The app that was used to generate the OTP is not the most recently activated. | The user is using an app that is not the last activated one for the corresponding telephone number.
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The app that was used to generate the OTP is not the most recently activated. | AppID in LDAP/HTTP does not correspond to the appID that generated the One Time Code. Update the LDAP/HTTP catalog with a new appID from the users app. |
The user has input incorrect values. Last OTP was generated: .* | Ask the user to generate a new One Time Code and to log in again. |
OTP tried too many times: 3 | Ask the user to generate a new One Time Code and to log in again. |
OTP is no longer valid. Date/time created: Fri Nov 07 06:09:26 CET 2014 | Ask the user to generate a new One Time Code and to log in again. |
OTP is blocked for merchant 44445556, status = 20 | The user has entered the wrong pin 3 times in a row and will need an unblock code the unblock the app. |
| Radius klient melding | Framgangsmåte |
|---|---|
Authentication failed, contact support | Something went failed because of wrong configuration or administration. The user will not be able to correct this error without help from the administrator. |
OTP is no longer valid. Offline OTPs are not allowed | Offline coded are not permitted. Activate data traffic on the telephone and try again. |
OTP is no longer valid | Generate a new One Time Code and try again. |
Offline OTP validation failed. Typical reasons are that the phone is out of sync, the user took too long to enter the OTP or wrong phone was used |
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Offline OTP has already been used | Wait for 30 seconds and generate a new One Time Code. |
User is disabled | Your account has been deactivated, contact Support. |
OTP app is not the right type | Uninstall the app and install the app from the correct partner. |
The app that was used to generate the OTP is not the most recently activated. | The app that is used to generate an One Time Password is not the latest activated for this telephone number. Use the latest activated app or install and activate the app again. |
| Mobilklient melding | Framgangsmåte |
|---|---|
| Networkproblems. Try again later |
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| Connection error. Verify your internet connection |
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| OTP generation failed | Try again |
| Please contact your local helpdesk to unblock your app | Contact Support to get an unblock code. |
| PIN is blocked | Contact Support to get an unblock code. |
| You must reactivate Buypass Code to create a new PIN. | Reactivate the app |
| Identity check failed, please check your PIN code. | |
| Your ID is blocked after too many PIN attempts. Please contact Customer Service for further information. | Contact Support to get an unblock code. |
| Blocked ID. Please contact Customer Service for further information. | Contact Support to get an unblock code. |
Incorrect unblock code. 2 remaining attempts. Incorrect unblock code. 1 remaining attempt. | Ask support to get an new unblock code and be sure to write the correct unblock code in the app. |
ACTIVATE_CODE_NOT_VALID = 44 | Wrong activation code entered. Either the wrong code has been entered, or there have been sent a new SMS. |
| SEQUENCE_ERROR = 46 | The app has been backed up. Reinstall the app correct this error. |
| BPCODE_OTP_TOO_MANY_PIN_RETRIES = 48 | The currect One Time Password has been used to many times. Generate a new One Time Password and try again. |
BPCODE_UBC_VERIFY_FAILED_1 = 51 BPCODE_UBC_VERIFY_FAILED_3 = 53 | Meldingen viser hvor mange ganger du har forsøkt å taste inn avblokkeringskoden. Du har 3 forsøk før avblokkeringskoden blokkeres. |
| BPCODE_UBC_BLOCKED = 54 | The unblock code has been blocked. A new unblock code must be collected from Buypass Code Manager. Contact Support. |