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Hendelseslog melding

Event log messages	What to do
OTP verification failed. 2 attempts

remainingOtp

remaining. Otp verification failed. 1 attempt remaining

Prøv å skrive inn engangskoden en gang tilUndersøk om oppslag gjøres i korrekt LDAP sti

Try entering the the One Time Code again

Authentication failed. User not found in LDAP/HTTP. Tried ldap://192.168.171.160 with path
basedn[ou=user,dc=test,dc=local(*)],filter[samAccountName=user].
Please ensure that the user has entered the username correctly and that the mobile number
and/or appID for the user is declared in the correct LDAP/HTTP-attribute

Undersøk om brukeren har skrevet riktig brukernavn

Undersøk om LDAP/HTTP inneholder riktig telefonnummer/appID i riktig attributt for brukeren

Verify that the user has supplied the correct username
Verfify that LDAP/HTTP contains the correct username/appID in the correct attribute for the user
Verify that the query is performed in the correct LDAP path

The phone number +4711111111 in your LDAP does not match the handset that has generated the OTP.

Check that the phone number and/or appID is correct and that the phone number is formatted correctly (with country code).

Also, check that the user has activated the application using the correct phone number

Undersøk om telefonnummeret og/eller appID i LDAP er riktig formatert (med landkode) samt om dette stemmer overens med brukerens app. Sjekk også om det er samme nummer som brukeren benytter i fbm aktivering av appen

Verify that the telephone number and/or appID in LDAP has the correct format (including county code) and that this correlates with the users app. Also verify that it is the same number the user is using when activating the app.

Authentication failed. User found in HTTP http://youruserstore.com/lookup but appId was missing

Legg inn brukerens appID i HTTP katalogen

Supply the users appID in the HTTP catalog.

Authentication failed. User found in HTTP http://youruserstore.com/lookup but phone number was missing

Legg inn brukerens telefonnummer i HTTP katalogen

Supply the users telephone number in the HTTP catalog.

Could not authenticate to ldap://192.168.171.160 due to an authentication problem,
please verify that service username and password is correct.
Contact your network administrator for troubleshooting and assistance.

Oppdatere LDAP konfigurasjonen med riktig brukernavn og passord

Update the LDAP configuration with the correct username and password.

Could not contact ldap://190.190.190.190 due to a communication/network problem.
Contact your network administrator for troubleshooting and assistance.

Undersøk om kommunikasjonen mellom

Verify that the communication between the Service Connector

og LDAP katalogen er tillatt

and the LDAP catalog is allowed.

Authentication failed. User found in LDAP ldap://192.168.171.160 using path
basedn[ou=test,dc=bpcode01,dc=local(*)],filter[samAccountName=user] but phone number was missing

Legg inn brukerens telefonnummer i LDAP katalogen

Supply the users telephone number in the LDAP catalog.

Authentication failed. User found in LDAP ldap://192.168.171.160 using path
basedn[ou=test,dc=bpcode01,,dc=local(*)],filter[samAccountName=user] but appId was missing

Legg inn brukerens appID i LDAP katalogen

Supply the users appID in the LDAP catalog.

OTP is no longer valid. Date/time created: Fri Nov 07 05:06:40 CET 2014.
Looks like the user tried to use an offline OTP. Offline generated OTPs are not allowed for NAS ADFS Proxy (10.11.1.82)

Undersøk om brukeren forsøker å logge inn med offline engangskode (8 siffrer) og informer i så fall om att offline koder ikke er tillat

Verify that the user is trying to log on with an offline One Time Password (8 numbers) and if this is the case inform that offline codes are not permitted.

Offline OTP was generated using wrong PIN. 2 attempt(s) remaining

Offline OTP was generated using wrong PIN. 1 attempt(s) remaining

Generer ny engangskode og forsøk igjenHjelpe brukeren med en /wiki/spaces/BpCode/pages/7963002

Generate a new One Time Code and try again.

Offline OTP validation failed. Typical reasons are that the phone is out of sync,
the user took too long to enter the OTP or wrong phone was used

Be brukeren generere ny engangskode og forsøke logge inn igjen

Be brukeren om, hvis mulig, aktivere datatrafikk og generere en online engangskode og logge på med den. Dette vil også synkronisere tidsforskjellen mellom mobiltelefonen og serveren samt medføre at offline genererte engangskoder vil fungere.

Ask the user to generate a new One Time Code and try to log in again.
Ask the user, if possible, to activate data traffic, and generate an One Time Code and logging on with it. This will also synchronize the time difference between the mobile phone and the server and thus enabling offline codes.
Help the user with a manual synchronization of the time difference.

Offline OTP has already been used

Be brukeren generere en ny engangskode og logga inn på nytt

Ask the user to generate a new One Time Code and then logging in again.

User is not active

Brukeren har blitt deaktivert i

The user has been deaktivated in Buypass Code Manager.

Søk etter brukeren og aktiver denne om det er ønskelig å gi brukeren tilgang igjen

Look up the user account and activate it if access is to be granted again.

OTP app is not the right type. AppType is 120001 and accepted appTypes are [120002,120003]

Brukeren forsøker å bruke en app fra en annen partner enn den som skal benyttes. Be brukeren avinstallere appen og installere ny app fra riktig partner

The user tries to use an app from another partner than what is to be used, Ask the user to uninstall the app and install the app from the correct partner.

OTP AppType not valid for this operation, appType = 120001 not accepted by merchant. Accepted appTypes is (120002,120003)

Brukeren forsøker å bruke en app fra en annen partner enn den som skal benyttes. Be brukeren avinstallera appen og installere ny app fra riktig partner

Be brukeren benytte riktig telefon/app

Be brukeren avinstallere og installere samt aktivere appen på nytt

The user tries to use an app from another partner than what is to be used, Ask the user to uninstall the app and install the app from the correct partner.

The app that was used to generate the OTP is not the most recently activated.
Check that the user is using the most recently activated app.

Brukeren benytter en app som ikke er den sist aktiverte for dette telefonnummeret.

The user is using an app that is not the last activated one for the corresponding telephone number.

Ask the user to use the correct telephone/app
Ask the user to uninstall, install, and then activate the app again

The app that was used to generate the OTP is not the most recently activated.
Check that the phone number and/or appID in LDAP is correct and that the user is using the most recently activated app.

AppID

i

in LDAP/HTTP

stemmer ikke overrens med appID på appen som genererte engangskoden. Oppdatere LDAP/HTTP katalogen med ny appID fran brukerens

does not correspond to the appID that generated the One Time Code. Update the LDAP/HTTP catalog with a new appID from the users app.

The user has input incorrect values. Last OTP was generated: .*
Please ask the user to generate a new code and try authenticating again

Be brukeren generere en ny engangskode og logg inn på nytt

Ask the user to generate a new One Time Code and to log in again.

OTP tried too many times: 3

Be brukeren generere en ny engangskode og logge inn på nytt

Ask the user to generate a new One Time Code and to log in again.

OTP is no longer valid. Date/time created: Fri Nov 07 06:09:26 CET 2014

Be brukeren generere en ny engangskode og logge inn på nytt

Ask the user to generate a new One Time Code and to log in again.

OTP is blocked for merchant 44445556, status = 20

Brukeren har tastet feil pin tre ganger på rad og trenger avblokkeringskode for å avblokkere appen

The user has entered the wrong pin 3 times in a row and will need an unblock code the unblock the app.

Radius klient melding	Framgangsmåte
Authentication failed, contact support

Noe gikk feil på grunn av feil konfigurering eller administrering. Brukeren har ikke mulighet til selv å ordne opp i dette uten hjelp fra

Something went failed because of wrong configuration or administration. The user will not be able to correct this error without help from the administrator.
OTP is no longer valid. Offline OTPs are not allowed	Offline

koder er ikke tillatt. Aktiver datatrafikk på telefonen og forsøk igjen

coded are not permitted. Activate data traffic on the telephone and try again.

OTP is no longer valid

Generer ny engangskode og forsøk igjenKontakta support for manuell synkronisering av tidsforskjell

Generate a new One Time Code and try again.

Offline OTP validation failed. Typical reasons are that the phone is out of sync, the user took too long to enter the OTP or wrong phone was used

Generer ny engangskode og forsøk å logge inn på nytt

Hvis mulig, aktiver datatrafikk, generer en online engangskode og logg på med den. Dette vil også synkronisere tidsforskjellen mellom mobiltelefonen og serveren - hviket medfører at offlinegenererte engangskoder bør fungere.

Generate a new One Time Code and try logging in again
If possible, activate data traffic, generate an online One Time Code and log in with it. This will also synchronize the time difference between the mobile phone and the server, which should enable the use of offline One Time Codes
Contact Support for manual synchronization of the time difference

Offline OTP has already been used

Vent i 30 sekunder og generer så en ny engangskode

Wait for 30 seconds and generate a new One Time Code.

User is disabled

Din konto har blitt inaktivert, kontakt support

Your account has been deactivated, contact Support.

OTP app is not the right type

Avinstallere appen og last ned ny app fra riktig partner

Uninstall the app and install the app from the correct partner.

The app that was used to generate the OTP is not the most recently activated.

Appen som benyttes for å generere engangskoden er ikke den siste aktiverte app for dette telefonnummer. Benytt den siste aktiverte appen eller installer og aktiver appen på nytt.

The app that is used to generate an One Time Password is not the latest activated for this telephone number. Use the latest activated app or install and activate the app again.

Forsøk igjen senere

Mobilklient melding	Framgangsmåte
Networkproblems. Try again later

Sjekk att du har datatrafikk aktivert i mobilen

Start appen på nytt

Forsøk igjen senere

Verify that you have mobile data activated on your phone
Start the app again
Try again later

Connection error. Verify your internet connection

Sjekk att du har datatrafikk aktivert i mobilen

Start appen på nytt

Verify that you have mobile data activated on your phone
Start the app again
Try again later

OTP generation failed

Forsøk igjen

Try again

Please contact your local helpdesk to unblock your app

Kontakt support for å få en avblokkeringskode

Contact Support to get an unblock code.

PIN is blocked

Kontakt support for å få en avblokkeringskode

Contact Support to get an unblock code.

You must reactivate Buypass Code to create a new PIN.

Reaktiver appen

Reactivate the app

Identity check failed, please check your PIN code.

Your ID is blocked after too many PIN attempts. Please contact Customer Service for further information.

Kontakt support for å få en avblokkeringskode

Contact Support to get an unblock code.

Blocked ID. Please contact Customer Service for further information.

Kontakt support for å få en avblokkeringskode

Contact Support to get an unblock code.

Incorrect unblock code. 2 remaining attempts.

Incorrect unblock code. 1 remaining attempt.

Be support om ny avblokkeringskode og sørg for at du skriver inn riktig avblokkeringskode i appen

Ask support to get an new unblock code and be sure to write the correct unblock code in the app.

ACTIVATE_CODE_NOT_VALID = 44

Feil aktiveringskode inntastet. Enten så har det blitt skrevet inn feil kode, eller så har det dukket opp en ny SMS

Wrong activation code entered. Either the wrong code has been entered, or there have been sent a new SMS.

SEQUENCE_ERROR = 46

Det er tatt backup av appen. Reinstaller appen for å fikse denne feilen

The app has been backed up. Reinstall the app correct this error.

BPCODE_OTP_TOO_MANY_PIN_RETRIES = 48

Nåværende OTP er benyttet for mange ganger. Opprett en ny OTP og prøv igjen

The currect One Time Password has been used to many times. Generate a new One Time Password and try again.

BPCODE_UBC_VERIFY_FAILED_1 = 51
BPCODE_UBC_VERIFY_FAILED_2 = 52

BPCODE_UBC_VERIFY_FAILED_3 = 53

Meldingen viser hvor mange ganger du har forsøkt å taste inn avblokkeringskoden. Du har 3 forsøk før avblokkeringskoden blokkeres

The message displays how many times you have tried to enter the unblock code. You have 3 attempts before the unblock code is blocked.

BPCODE_UBC_BLOCKED = 54

Avblokkeringskoden er blokkert. En ny avblokkeringskode må hentes ut fra Buypass Code manager. Ta kontakt med support

The unblock code has been blocked. A new unblock code must be collected from Buypass Code Manager. Contact Support.

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