The app is activated, but is not linked to organization

The display of the message 'No organization linked to your mobile phone number' means that the user has not used the app/OTP once to the organization. The app is attached to an organization the first time the generated one-time code and the user name are used for authentication. It's important that the phone is online when the app is used for the first time.

Organization information is, after the user has carried out an authentication, displayed by clicking on this button:

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Check whether the AD is updated with correct data if the user still has not been able to log on to an organization and information is missing.